Sparks Health DPC ("Sparks Health," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, and disclose information through www.sparkshealthdpc.com, including our service pages, blog, contact form, and links to patient services. Personal information means information that identifies you or can reasonably be linked to you.Our practice provides direct primary care, hormone replacement therapy, telemedicine, and other clinical services. Information collected for patient care is subject to applicable medical privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) when it applies. This website policy does not replace a required Notice of Privacy Practices, clinical consent, or other patient privacy notice. Contact the practice for information about medical records and patient privacy rights.

Information you provide. Our general contact form requests your name, email address, phone number, and message. We receive the information you choose to include when you ask about membership, a meet and greet, hormone therapy, employer services, ear piercing, or another service. We may also retain correspondence associated with your inquiry.Please use the general contact form for administrative questions. Do not include medical records, detailed symptoms, laboratory results, Social Security numbers, payment card details, or other sensitive information. Use the patient portal or contact the office for an appropriate way to provide clinical information. Health information submitted through a general form may still be protected by law.

‍Information collected automatically. When you visit the website, our website providers may receive technical information such as your IP address, browser and device information, pages viewed, referring pages, and the date and time of your visit. Analytics tools may also collect cookie identifiers, approximate location, and information about how you interact with the website.

‍Information provided through patient services. If you use linked registration, enrollment, billing, or patient portal services, those systems may collect contact details, account information, registration details, payment information, and information relevant to your care. Clinical information may include your health history, symptoms, medications, laboratory results, treatment details, and messages to your clinician. These systems are separate from the public website contact form. You can find the practice's portal and billing links in the Patient Center.

We use information collected through the website to:Respond to questions and requests and communicate with you about the services you ask about.Help arrange consultations, membership enrollment, appointments, and access to patient services.Operate, maintain, troubleshoot, and improve the website and understand which content visitors use.Detect spam, prevent misuse, protect our systems, and meet applicable legal obligations.When information is used for clinical care, payment, or practice administration, its use is also subject to applicable medical privacy requirements. Visiting the website or submitting an inquiry does not authorize the use or disclosure of protected health information for advertising.

Cookies are small files stored by your browser. Our website and embedded services may use cookies or similar technologies for functionality, security, analytics, and content delivery.Webflow. The website uses Webflow for hosting and website functionality, including support for the contact form. Webflow and its infrastructure providers may process form submissions and technical information to provide these services. See the Webflow Privacy Policy.Google Analytics. Our website includes Google Analytics code. When it runs, it can collect information about visits, devices, and interactions with website content, using cookies or similar technologies. Google processes information to provide analytics services. See the Google Privacy Policy. You can also use the Google Analytics opt-out browser add-on in a supported browser.Cloudflare. The website uses Cloudflare services for security and traffic management. The contact form is also configured to use Cloudflare Turnstile to help reduce automated submissions and spam. These services can process technical and browser information and may use security cookies. See the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum.Google Maps and Vimeo. The website embeds a Google map and a Vimeo video. When these features load, their providers may receive technical information about your device and visit and may use cookies or similar technologies. See the Google Privacy Policy and the Vimeo Privacy Policy.Fonts and other resources. We also load fonts and other website resources from third-party providers, which may receive technical information needed to deliver those resources. Google-delivered fonts are subject to the Google Privacy Policy.Blog sharing links. If you choose to share an article through a social platform, that platform may receive the information associated with your interaction. Review its privacy settings and policy before using it.

Service providers. Information may be processed by providers that support website hosting, form handling, email, security, analytics, patient administration, and payment services. The website links to Cerbo for the patient portal and Hint for enrollment and billing. We disclose patient information to service providers only as permitted by applicable law, with required agreements where applicable.
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‍Care and payment. Information provided for patient services may be shared with appropriate clinical, laboratory, pharmacy, billing, or other service providers when permitted or required by applicable law. Uses and disclosures of patient medical information are governed by applicable medical privacy requirements and any patient privacy notices provided by the practice.

‍Employer arrangements. If an employer sponsors your membership, information needed to administer enrollment and billing may be exchanged with that employer as permitted by law. Sponsoring a membership does not, by itself, authorize an employer to access your medical records.

‍Legal requirements and your direction. We may disclose information when required by law, in response to valid legal process, or to address fraud, security, or safety concerns, subject to applicable privacy protections. We may also disclose information at your direction or with the authorization required by law.Linked services and third-party features have their own privacy notices. Those notices supplement, and do not eliminate, our obligations concerning information handled on our behalf. Review the applicable notices when you use these services or follow links to other websites.

We retain website information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, administering services, resolving disputes, and meeting legal obligations. Retention depends on the type of information and its purpose. Medical, billing, and patient account records may be subject to separate retention requirements.

We use reasonable safeguards appropriate to the information we handle. No internet transmission or electronic storage method can be guaranteed completely secure. If an incident requires notification under applicable law, we will provide the required notice. Protect your portal credentials and contact us promptly if you suspect unauthorized access.

You may choose not to submit the contact form and may call the office instead. You can adjust browser settings to block or delete cookies. Blocking cookies or embedded services may affect website features. The Google Analytics opt-out add-on described above offers an additional control for supported browsers; it does not control all information collected by other services.

Depending on your location and the laws that apply, you may have rights to request access to, correction of, or deletion of personal information, or to opt out of certain processing. Use the contact details below to submit a request or ask about available rights. We may need to verify your identity or a representative's authority. We will respond as required by applicable law. If applicable law provides a right to appeal a decision, contact us to request review.

For medical record requests, including requests for copies or corrections, contact the practice or use the appropriate patient portal process. Clinical records may need to be retained even when you request deletion. Do not send identity documents or detailed medical information in an initial privacy inquiry; we will explain any verification steps needed.

Sparks Health provides care to minors, but this public website is intended for adults, including parents and legal guardians arranging care. It is not designed to solicit personal information directly from children under 13. Parents and guardians should use the appropriate registration or clinical channels when providing a child's information. Access to a minor's medical information depends on applicable law and the circumstances of care. Contact us if you believe a child has submitted information through the public website improperly.

The service pages and blog provide general health education. They do not replace individualized medical advice, diagnosis, or treatment. General contact forms and ordinary website inquiries are not emergency services. For a medical emergency, call 911. For nonemergency medical questions, use the communication method arranged with your clinician.

We may update this policy as our website, services, or legal requirements change. The revised policy will be posted with an updated effective date. We will provide additional notice or obtain consent when required by law. Posting an updated policy does not substitute for any authorization required to use or disclose protected health information.

For questions about this policy, privacy requests, or information about medical record privacy, contact:

Sparks Health DPC
Attention Privacy Questions
2702 Apalachee Parkway
Tallahassee, FL 32301
Email: info@sparkshealthdpc.com
Phone: 850-755-9252